Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time. Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of menstorepk.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***l
Never thought buying online can be such fun. Thanks to the seller, my expectations are more than met!
L***l
is good. I really like it.
L***i
Hard Massage Fitness Ball is cool. you won’t be disappointed!
G***l
I just got it! So gorgeous!
A***s
really satisfied with the . cool!
T***a
Hard Massage Fitness Ball is so much more than i expected. a huge thanks!
L***a
Got it in my mail this couple of hours ago. Super excited about giving it a try!
C***g
i didn’t even have to wait till Hard Massage Fitness Ball is on sale – i am more than happy with its price right now
A***n
a nice one. will come in handy
A***q
matches description. Made of fine material. Price is not bad.
S***a
i really enjoy it. nice store. thank u
K***s
Bought on sale, never regretted the purchase
A***n
i’m a happy customer!! delivery and quality amazing!
M***r
best i bought online so far
T***n
exactly as described! Thanks.
M***e
it’s most likely the cheapest in an online store. happy with the order!
O***s
best Hard Massage Fitness Ball online is being sold here i guess. waiting for my parcel to come, gotta check it myself
P***t
Buying from this shop is one of my favourite experiences of online purchases. the seller is great, can’t deny!
N***n
like this !
M***y
Recommend this . quality really good!
J***s
It was awesome to get Hard Massage Fitness Ball online on such favorable terms
K***o
Fast shipping! Really good quality. Thank you!
C***n
Sooooo amazing!! I love it so much and would recommend! c: shipping was super fast btw** incredibly impressed and for sure buying from this store again!!
A***n
ok, thnx
F***y
Such a low priced Hard Massage Fitness Ball is truly a bargain. Thanks to the seller!
S***s
Product identical to the detailed description. Everything is in perfect condition.
T***s
Even without any discount Hard Massage Fitness Ball is really reasonably priced so this is truly an awesome purchase. Can surely recommend!
A***o
Excellent quality of product! Advise this store 🙂
R***o
Received Hard Massage Fitness Ball in a reasonable amount of time. Glad with the purchase